Communications Compliance Policy

Customer responsibility

Customers are responsible for the legality of their campaigns and communications and for the contacts, lists, consent, content, offers, represented-seller authority, and instructions they provide to Spark.

Required practices

• Use only contacts and audiences the customer is authorized to contact.
• Maintain the consent, permission, or other legal basis required for the intended channel and communication.
• Comply with applicable calling, messaging, recording, privacy, disclosure, time-of-day, and suppression requirements.
• Honor opt-outs and Do Not Call requests promptly and do not reintroduce suppressed contacts.
• Provide accurate content, offers, represented-seller identity, and instructions.

Provider capability is not legal permission

The fact that a provider, integration, carrier, communications platform, or Spark capability can place a call, send a message, record an interaction, or process data does not establish that the action is lawful or authorized.

Spark controls and enforcement

Spark may review, block, pause, limit, or suspend activity that appears unsafe, unauthorized, unlawful, abusive, deceptive, or inconsistent with this policy. Spark may require clarification or evidence before enabling or resuming activity.

Customer acceptance does not replace or disable Spark’s internal DNC suppression, opt-out handling, calling-hour rules, recording controls, authorization controls, campaign caps, readiness gates, and deployment governance.

No legal advice

Spark does not provide legal advice. Customers should obtain advice from qualified counsel for their specific campaigns, audiences, jurisdictions, and communications practices.